Some of us have enough experience that we are there to help others. But, I would say (probably based on my Masters in Psychology) that calmness is your friend. Just like last week, don’t let the fear get to you. Breathe, breathe deeply, calm yourself, and then calmly seek out the answer to whatever question it is that you have at that moment. There are indeed answers to be had.
As an example, yes, there was a penalty, but I practiced the calmness and the penalty (which was an understandable one) was removed in less than 24 hours. See, I know you all can handle this. And, we are there for you!
Like Da Vinci says, Google Webmaster Tools is a great place to start! Be informed!
Marisa - the first thing that I would do is examine the question I am asking. In other words, is this really a case of Google “refusing” to remove the penalty or is it a case of our misunderstanding of what is required of us? Having working at IMN and working with clients who have received penalties (like I said, it is what I do), I have found that it is pretty much almost-always a case of not following the instructions rather than a case of a Google “refusal.” The only reason I say “almost-always” is because I don’t like to ever say “always” (for anything).
As in life, if we approach things with the idea that someone else is doing something wrong and doing it “to us” we may miss the opportunities that we have to be able to solve the issue. Remember the “solved in 24 hrs” (above scenario)? That was only able to be accomplished because I asked what it was that I was supposed to do rather than assuming that Google was being nasty to me (which they were not). Make sense?
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The topic of Google spam penalties is not a fun one. It is more likely to bring an ache in the pit of the stomach than jumping for joy. But, it doesn’t have to be that way.
In this chat, we address it (Google penalties), as a group, supporting each other, learning, and sharing tips.
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