#SocialCafe 7.20 Chat Transcript

#socialcafe Starting soon!

— Con Sweeney(@conpsweeney)

I'll be moving over to #socialcafe with @socialwebcafe to have an open ended #Twitterchat on #socialmedia #linkedinchat

— Con Sweeney(@conpsweeney)

#SocialCafe starting in a couple minutes.... Yay!

— #SocialCafe Team(@socialcafechat)

@conpsweeney Yep - our topic is on communication, customer service, manners, and all that fun stuff 2nite #SocialCafe

— Deborah(@socialwebcafe)

Welcome to the #SocialCafe Chat at our weekly Tues 6pm PDT / 9p EDT slot

— Deborah(@socialwebcafe)

RT @socialwebcafe: @conpsweeney Yep - our topic is on communication, customer service, manners, and all that fun stuff 2nite #SocialCafe

— Con Sweeney(@conpsweeney)

@socialwebcafe Hello Deb! #socialcafe

— Con Sweeney(@conpsweeney)

Our topic for this #SocialCafe : Manners: The Attitude that Launches Your Success 7.20 #chattingNow https://t.co/J3Bp3Ca4Li

— Deborah(@socialwebcafe)

@conpsweeney Hey Con! How was the vacation? Hope it was a blast ;) . #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: Our topic for this #SocialCafe : Manners: The Attitude that Launches Your Success 7.20 #chattingNow https://t.co/J3Bp3C…

— Con Sweeney(@conpsweeney)

@socialwebcafe Thanks, Deb! Very enjoyable! #socialcafe

— Con Sweeney(@conpsweeney)

@conpsweeney Enjoyable is good, eh? :) . #SocialCafe

— Deborah(@socialwebcafe)

@socialwebcafe Enjoyable is very good! #socialcafe

— Con Sweeney(@conpsweeney)

Chat questions (and more) for this #SocialCafe here: sw.bcafe.co/kz

— Deborah(@socialwebcafe)

RT @socialwebcafe: Chat questions (and more) for this #SocialCafe here: sw.bcafe.co/kz

— Con Sweeney(@conpsweeney)

Start getting those #ShamelessPlug (created by Deborah 7 yrs ago) tweets ready > We will tweet them later in #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: Start getting those #ShamelessPlug (created by Deborah 7 yrs ago) tweets ready > We will tweet them later in #SocialCafe

— Con Sweeney(@conpsweeney)

Last week: Manners - Do They Really Matter? 7.19 sw.bcafe.co/ky #SocialCafe https://t.co/6JP2tDhwar

— Deborah(@socialwebcafe)

RT @socialwebcafe: Last week: Manners - Do They Really Matter? 7.19 sw.bcafe.co/ky #SocialCafe https://t.co/6JP2tDhwar

— Con Sweeney(@conpsweeney)

Tonight: Manners: The Attitude that Launches Your Success 7.20 #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: Tonight: Manners: The Attitude that Launches Your Success 7.20 #SocialCafe

— Con Sweeney(@conpsweeney)

Q1 Do you think manners and attitude are related? If so, how? #SocialCafe

— Deborah(@socialwebcafe)

@Conpsweeney has good manners :) #SocialCafe

— Deborah(@socialwebcafe)

A1 A good attitude may help people to be nicer ;) #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

Q1 (rephrase) What are manners and attitudes? #SocialCafe

— #SocialCafe Team(@socialcafechat)

RT @socialwebcafe: Q1 Do you think manners and attitude are related? If so, how? #SocialCafe

— Con Sweeney(@conpsweeney)

A1 Yes. A bad attitude does not normally result in believable good manners. #SocialCafe

— Deborah(@socialwebcafe)

@socialwebcafe A1) Yes, attitude comes first, you resolve to be a decent person and the manners follow #socialcafe

— Con Sweeney(@conpsweeney)

@socialwebcafe Me? #socialcafe

— Con Sweeney(@conpsweeney)

RT @AbigailRushmore: A1 A good attitude may help people to be nicer ;) #SocialCafe

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: A1 Yes. A bad attitude does not normally result in believable good manners. #SocialCafe

— Con Sweeney(@conpsweeney)

A1 For sales, it matters.. so I guess yes. #SocialCafe

— B2CTweet(@b2ctweet)

@conpsweeney Yep - you ;) . #SocialCafe

— Deborah(@socialwebcafe)

A1 When it comes to business, yes, manners and attitude both affect it. #SocialCafe

— Deborah Anderson(@techauditcom)

Anyone interested in joining the #SocialCafe team as a co-host some day? We are taking apps for weekly co-hosts... (once per month or once per two months)

— #SocialCafe Team(@socialcafechat)

RT @b2ctweet: A1 For sales, it matters.. so I guess yes. #SocialCafe

— Con Sweeney(@conpsweeney)

RT @socialcafechat: Anyone interested in joining the #SocialCafe team as a co-host some day? We are taking apps for weekly co-hosts... (onc…

— Con Sweeney(@conpsweeney)

RT @techauditcom: A1 When it comes to business, yes, manners and attitude both affect it. #SocialCafe

— Con Sweeney(@conpsweeney)

RT @conpsweeney: @socialwebcafe A1) Yes, attitude comes first, you resolve to be a decent person and the manners follow #socialcafe

— #SocialCafe Team(@socialcafechat)

@conpsweeney Oooh... I like that Con. Resolving to be a decent person (which Con is, so that is proof!) . #SocialCafe

— Deborah(@socialwebcafe)

Q2 Do manners affect attitudes or attitudes affect manners or both? #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: Q2 Do manners affect attitudes or attitudes affect manners or both? #SocialCafe

— Con Sweeney(@conpsweeney)

A2 They are surely interrelated. #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

Q2 (rephrase) How are manners and attitudes related? #SocialCafe

— #SocialCafe Team(@socialcafechat)

@socialwebcafe A2) Now we're getting really #philosophical ! Attitudes are #apriori ! #socialcafe

— Con Sweeney(@conpsweeney)

RT @AbigailRushmore: A2 They are surely interrelated. #SocialCafe

— Con Sweeney(@conpsweeney)

A2 Both. Good manners can help someone to feel good about themselves and put a spring in their step and likely improve an attitude, as well as mood... #SocialCafe

— Deborah(@socialwebcafe)

Need the #SocialCafe questions? Visit: sw.bcafe.co/kz

— #SocialCafe Team(@socialcafechat)

RT @socialcafechat: Need the #SocialCafe questions? Visit: sw.bcafe.co/kz

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: A2 Both. Good manners can help someone to feel good about themselves and put a spring in their step and likely improve a…

— Con Sweeney(@conpsweeney)

A2 Yep. As a salesperson, if you are not nice, you don't tend to get the sale. #SocialCafe

— B2CTweet(@b2ctweet)

RT @b2ctweet: A2 Yep. As a salesperson, if you are not nice, you don't tend to get the sale. #SocialCafe

— Con Sweeney(@conpsweeney)

A2 Sometimes one can affect the other and back again, even in patrons/clients. #SocialCafe

— Deborah Anderson(@techauditcom)

@socialwebcafe I think you need an unmoved first mover n there somewhere! #socialcafe

— Con Sweeney(@conpsweeney)

RT @techauditcom: A2 Sometimes one can affect the other and back again, even in patrons/clients. #SocialCafe

— Con Sweeney(@conpsweeney)

@conpsweeney I like philosophical ;) . #SocialCafe

— Deborah(@socialwebcafe)

@socialwebcafe I took #philosophy and #logic as my electives at university instead of psych! #socialcafe

— Con Sweeney(@conpsweeney)

Q3 How can we improve on how we portray our businesses, as it relates to manners? #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: Q3 How can we improve on how we portray our businesses, as it relates to manners? #SocialCafe

— Con Sweeney(@conpsweeney)

@socialwebcafe A3) Simple, just have them! #socialcafe

— Con Sweeney(@conpsweeney)

Q3 (rephrase) How can we make improvements? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A3 Work at it (but have fun doing it!) #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

RT @AbigailRushmore: A3 Work at it (but have fun doing it!) #SocialCafe

— Con Sweeney(@conpsweeney)

@conpsweeney ... could get really philosophical and ask the differences (and similarities) between philosophy and psychology :) . #SocialCafe

— Deborah(@socialwebcafe)

RT @socialcafechat: Q3 (rephrase) How can we make improvements? #SocialCafe

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: @conpsweeney ... could get really philosophical and ask the differences (and similarities) between philosophy and psycho…

— Con Sweeney(@conpsweeney)

@conpsweeney You definitely have a way of making it bite-sized and easy to handle ;) . #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: A2 Both. Good manners can help someone to feel good about themselves and put a spring in their step and likely improve a…

— E Houser Broome(@EHouserBroomeSC)

A3 Breathe. Provide good customer service (a.k.a. good manners). Take training if needed. #SocialCafe

— Deborah(@socialwebcafe)

A3 We can be nice. #SocialCafe

— B2CTweet(@b2ctweet)

@socialwebcafe That's easy, #philosophy questions our very existence, #psychology just recognizes its drabness! #SocialCafe

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: @conpsweeney You definitely have a way of making it bite-sized and easy to handle ;) . #SocialCafe

— Con Sweeney(@conpsweeney)

A3 Be cognizant of the effect. Possibly track it, to demonstrate the effect. #SocialCafe

— Deborah Anderson(@techauditcom)

@socialwebcafe I try! Like right now, I'm working on whether or not all of you exist or if you're just figments of my overactive imagination! #socialcafe

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: A3 Breathe. Provide good customer service (a.k.a. good manners). Take training if needed. #SocialCafe

— Con Sweeney(@conpsweeney)

RT @b2ctweet: A3 We can be nice. #SocialCafe

— Con Sweeney(@conpsweeney)

RT @techauditcom: A3 Be cognizant of the effect. Possibly track it, to demonstrate the effect. #SocialCafe

— Con Sweeney(@conpsweeney)

@conpsweeney Oh, it must be your imagination because you have a fabulous imagination, Con :) . #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: @conpsweeney Oh, it must be your imagination because you have a fabulous imagination, Con :) . #SocialCafe

— Con Sweeney(@conpsweeney)

Q4 Does the behavior of individuals in the business affect the view of the business and its reputation? #SocialCafe

— Deborah(@socialwebcafe)

Thanks @commun_it helping us create #Twitter relationships commun.it please RT #SocialCafe #ad

— Deborah(@socialwebcafe)

@socialwebcafe Which means you're just a figment of my imagination! So, don't worry about your credit card bills! #socialcafe

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: Thanks @commun_it helping us create #Twitter relationships commun.it please RT #SocialCafe #ad

— Con Sweeney(@conpsweeney)

RT @socialwebcafe: Q4 Does the behavior of individuals in the business affect the view of the business and its reputation? #SocialCafe

— Con Sweeney(@conpsweeney)

Q4 (rephrase) Do we care about manners? Why or why not? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A4 It affects my view of the business! #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

@socialwebcafe A4) Without question! #socialcafe

— Con Sweeney(@conpsweeney)

RT @socialcafechat: Q4 (rephrase) Do we care about manners? Why or why not? #SocialCafe

— Con Sweeney(@conpsweeney)

Just joining us? Review the #SocialCafe chat questions @ sw.bcafe.co/kz

— #SocialCafe Team(@socialcafechat)

A4 Yes! People don't know how to differentiate between the two. #SocialCafe

— Deborah(@socialwebcafe)

RT @socialwebcafe: A4 Yes! People don't know how to differentiate between the two. #SocialCafe

— Con Sweeney(@conpsweeney)

RT @socialcafechat: Just joining us? Review the #SocialCafe chat questions @ sw.bcafe.co/kz

— Con Sweeney(@conpsweeney)

A4 Yes. Especially when looking at individuals who directly represent their employer/company. #SocialCafe

— B2CTweet(@b2ctweet)

@conpsweeney Great answer, Con! #SocialCafe

— Deborah(@socialwebcafe)

@socialwebcafe Occam's Razor! #socialcafe

— Con Sweeney(@conpsweeney)

A4 Definitely! We have received feedback (and testimonials) demonstrating that. #SocialCafe

— Deborah Anderson(@techauditcom)

Time for me to retire! Thanks for joining us! See you all next week! #socialcafe

— Con Sweeney(@conpsweeney)

@conpsweeney It's slowly coming back to me... I think :) . #SocialCafe

— Deborah(@socialwebcafe)

RT @techauditcom: A4 Definitely! We have received feedback (and testimonials) demonstrating that. #SocialCafe

— Con Sweeney(@conpsweeney)

@conpsweeney Have a good one, Con! And, for the rest of us, that signals Round 2 of #SocialCafe

— Deborah(@socialwebcafe)

Q5 Should team members care about manners or do you think that is for owners to worry about in business? #SocialCafe

— Deborah(@socialwebcafe)

Q5 (rephrase) Should business team members care? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A5 One would hope they care :) #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

A5 Team members should care but maybe it is better if we don't expect perfection :) #SocialCafe

— Deborah(@socialwebcafe)

A5 They should probably care if they want to earn revenue. #SocialCafe

— B2CTweet(@b2ctweet)

A5 I hope my team members care for the right reasons, which should help the business, too. #SocialCafe

— Deborah Anderson(@techauditcom)

Q6 Should owners of small businesses get involved in how team members portray their company or is it none of their business? #SocialCafe

— Deborah(@socialwebcafe)

Q6 (rephrase) Should owners do something about attitudes that affect their business? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A6 Owners should be nice... as in good manners ;) #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

Nast week: Using Social Media Rules to Our Advantage 7.21 sw.bcafe.co/kA #SocialCafe https://t.co/xO2dI4DZs7

— #SocialCafe Team(@socialcafechat)

A6 Owners should kindly encourage employees (and sub-contractors) in reasons why they should care... genuinely. #SocialCafe

— Deborah Anderson(@techauditcom)

A6 Owners should try to hire team members who respect them enough to follow what is expected of them which should include good manners. #SocialCafe

— Deborah(@socialwebcafe)

A6 If they care about recurring income then yes they should care. #SocialCafe

— B2CTweet(@b2ctweet)

Q7 Do you think that education in manners is necessary, helpful, or completely unnecessary in most businesses? #SocialCafe

— Deborah(@socialwebcafe)

A7 Education is helpful #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

Q7 (rephrase) What about training in good communications and stellar customer service? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A7 Training/education is helpful. It is possible that someone already has good manners, but a great idea to offer training to employees. #SocialCafe

— Deborah(@socialwebcafe)

A7 Education, if done right, can make a difference in many areas. #SocialCafe

— B2CTweet(@b2ctweet)

A7 Education is helpful... maybe needed in some cases... #SocialCafe

— Deborah Anderson(@techauditcom)

Q8 What are you going to do differently, if anything, this next week? #SocialCafe

— Deborah(@socialwebcafe)

Q8 (rephrase) What plans do you have for growing the credibility of your business? #SocialCafe

— #SocialCafe Team(@socialcafechat)

A8 I'm going to ponder on (and maybe write about) this. #SocialCafe

— Abigail Rushmore(@AbigailRushmore)

A8 I'm going to think about this thing about offering training on good manners for future employees (and as a curriculum ;) ) #SocialCafe

— Deborah(@socialwebcafe)

A8 Looking for areas for improvement. #SocialCafe

— B2CTweet(@b2ctweet)

A8 I'm going to evaluate possibilities for improvement within the business. #SocialCafe

— Deborah Anderson(@techauditcom)

Nast week: Using Social Media Rules to Our Advantage 7.21 sw.bcafe.co/kA #SocialCafe https://t.co/0giPK8hyMF

— Deborah(@socialwebcafe)

Thank u for joining us for our #SocialCafe Chat. We appreciate u!

— Deborah(@socialwebcafe)